How to make a return

1. Return request
   Log in to your account with the credentials you used to place your order. Go to the section “My Orders”, select "Details" of the order in question and send the request via the appropriate section.
   
   

• Select the item(s) to return
• Indicate the reason for the return
• Confirm by clicking on “Request Return”
  
  

1. Effective date of the right of withdrawal in case of storage

In the event that the package is not delivered directly to the recipient due to absence or failure to collect it and is placed in storage at the post office, courier or designated collection point, the start of the terms for exercising the right of withdrawal and for any return requests will be calculated starting from the date of the first day of storage, as communicated by the courier itself, and not from the date on which the package is physically collected or delivered to the customer.

This provision is necessary to ensure uniformity and transparency in returns management and to avoid time differences due to delays or personal choices in collecting the goods.

The customer is therefore required to monitor the courier's communications and arrange for the parcel to be collected within the indicated timeframe, to avoid expiring the terms established for withdrawal and for returning the products.

1. Cash on Delivery and Right of Withdrawal

If you choose to pay cash on delivery, if the package is not collected, the customer will be charged a penalty of €14.00, corresponding to the shipping costs incurred for shipping and returning the goods. Our customer service team will contact the customer via WhatsApp to settle the penalty; only after payment has been received will the sales contract be concluded. In the event of non-payment, our legal department will contact the customer to recover the shipping costs and related legal fees.

Pursuant to Legislative Decree no. 21/2014 (implementation of Directive 2011/83/EU), the customer has the right to withdraw from the purchase, without penalty and without having to provide a reason, within 14 days of delivery of the goods.

1. Preparing the package
   Please carefully package the goods, preferably in their original packaging, to ensure their integrity during transport.
   
   

• Insert the inside of the package proof of purchase (receipt, invoice or tax receipt).
• Returns without proof of purchase will not be accepted.
  
  

• To be in perfect conditions, with no signs of use or washing
• Have original tags and seals (including any anti-fraud card)
• Be returned with the original box/bag, labels, instructions and accessories included at the time of purchase
• Any signs of use or the absence of tags will result in the return being refused.
  
  

How to exchange size or merchandise

1. Exchange request
   
   Log in to your account with the credentials you used to make the purchase. Go to the section “My Orders”, select "Details" of the order you wish to replace (from mobile, click directly on the grey order number).
   
   

• Select the item or items to exchange
• Please indicate the reason for the exchange and the desired size.
• Confirm by clicking on “Request Return”
  
  

• For orders less than €299.00 (shipping costs excluded), the shipping costs for the exchange are at the customer's expense.
• For orders equal to or greater than €299.00, The the first product change is free.
  
  

• I'm in perfect conditions, with no signs of use or washing
• They present original labels and packaging intact (boxes, bags, accessories included)
• They are not damaged or altered
• Any sign of use or the absence of tags will result in the exchange being refused.
  
  

Refunds

1. Electronic payments (Card, PayPal, Klarna)
   In case of electronic payment, the refund will be made using the same method chosen for the order.
   Once issued by JolieFashionStore.it, it may take up to 7 working days so that the amount is actually credited back to your account, according to the timeframes of the banking circuits and credit institutions.
   
   
2. Payments by cash on delivery or bank transfer
   For orders paid by cash on delivery or bank transfer, we ask you to indicate in the return form theIBAN on which you wish to receive the refund. Failure to provide this information may result in delays in processing.
   
   
3. Refund times
   The refund will be processed within 14 days from the date of acceptance of the return.
   To this timeframe, further days may be added which are necessary for processing by the banking institutions or payment circuits, on which JolieFashionStore.it has no control.
   If your payment is delayed, please contact your bank or card issuer directly.
   
   

Defective products

1. Reporting the defect
   
   All products are carefully inspected before shipping. If, despite our checks, you find a defect, please report it. within 14 days of receiving the package writing to:customercare@joliefashionstore.it
   
   This way we can assess what happened and offer you the most appropriate solution.
   
   
2. Replacement options
   
   If the defect is recognized, you can choose between:
   
   

• Receive the same product (subject to size/color availability)
• Receive an equivalent product of equal value
• Choose a different item:
  
  
• If lower in value → a partial refund will be issued
• If the value is higher → the difference will be required to be paid
  
  

• The article must be in original conditions, with no signs of use or washing
• They must be present original box/bag, labels, instructions and accessories
• The tags or any security seals (e.g. anti-fraud tag) must not be missing.
  
  

Online Orders with In-Store Pickup

1. In-store pickup
   
   

• Orders placed online with the option to collect at the boutique Jolie Fashion Store must be collected by 14 days from confirmation of availability.
• After this deadline, the order will be cancelled and it will no longer be possible to guarantee the availability of the purchased items.
  
  

• Even for orders with in-store collection, any requests for return or exchange must be forwarded exclusively through your own customer account on JolieFashionStore.it, following the guided procedure.
• For the purposes of the validity of the request, the following will be valid: purchase date and not the one for collection in the boutique.
  
  

• Once the return request is approved, the amount will be refunded using the same payment method used for the order, unless otherwise communicated.
• In case of exchange, a digital voucher will be issued or the item will be replaced according to availability.

Shipping costs and times

Shipping costs are calculated automatically during the purchase process and it is always possible to know the amount before completing the order, on the checkout page. check out.

The standard rates are as follows:

• Standard Italy: €5.49
• Italy Express: €5.99
• Europe: €19.90
• Outside the EEC: automatically calculated at checkout
  
  

For shipments to countries outside the EU, prices are intended net of VAT and customs duties. Any local taxes and customs charges will be at the recipient's expense and will be requested directly by the courier upon delivery.

Order processing times

• Orders received on working days are processed and handed over to the courier within 1 working day following payment (except holidays or extraordinary closures).
  
  
• Orders placed on Saturday, Sunday or public holidays will be taken care of starting from first working day available.
  
  

Delivery times

• Italy: Express delivery in 24/48 hours for the peninsula; for islands and remote/disadvantaged locations It may take several days. Standard Delivery 5/7 working days.
• Europe: delivery in 3/7 working days, depending on the destination country.
• Rest of the world (outside the EU): delivery in 5/21 working days, depending on the destination and customs controls.
  
  

Once the order has been entrusted to the courier, you will receive the confirmation email tracking number To track your shipment, we recommend that you check that someone is present at the address provided when the package arrives to avoid delays or undelivered items.

How it works

1. Order fulfillment
   Orders placed within 10:00 a.m. (GMT+1), Monday to Friday, are delivered to the courier the same day. Orders received after this time, on holidays or in the event of changes to the order, will be entrusted to the courier on first working day available.
   
   
2. Shipping notification and tracking
   Upon shipment you will receive aconfirmation email containing the tracking number to track the delivery progress directly on the courier's website.
   
   
3. Packaging
   JolieFashionStore.it prepares and ships the goods using:
   
   

• original manufacturer's packaging
• cardboard boxes sealed with adhesive tape
• waterproof plastic or padded envelopes
  
  

• the packaging is intact, undamaged and unaltered
• the number of packages delivered corresponds to that shown on the courier's document
  
  

• Obvious anomalies → must be reported immediately upon delivery and confirmed by email within 7 days
• Hidden anomalies → to be reported within 7 days of receipt
  
  

Important notes

• Delivery delays or problemsIn case of delays, please contact customer service directly at the relevant branch of the courier in charge.
  
  
• Delivery to othersSometimes packages appear delivered (according to tracking) but are picked up by family members or neighbors. Please check before reporting missed deliveries.
  
  
• Internal errorIf an item is missing from your package or you receive a different product than the one you ordered, please contact us promptly so we can resolve the issue immediately.
  
  
• Delivery failed: if the package is not delivered due to an incorrect address, missing/incorrect telephone number or the recipient being unavailable after contact attempts, the shipment will be returned to JolieFashionStore.it. In this case the following will be charged: return expenses, while the costs of a new shipment remain at the customer's expense.
  
  
• Damaged items: If the items received are damaged, please write within 24 hours from receipt a customercare@joliefashionstore.it, indicating the order number and, if possible, attaching photographs. Our Customer Service will promptly process your report.

Gift Vouchers

1. Validity
   
   

• Gift vouchers are valid for 12 months from the date of issue.
• After the expiration date, the voucher can no longer be used or refunded.
  
  

• Gift vouchers can be used both online on JolieFashionStore.it That in the shop at the Jolie Fashion Store boutique.
• The voucher can only be used for full-price purchases and Not valid during sales or promotion periods.
• The voucher must be used in a single order/purchase. Any unused funds will be forfeited and cannot be refunded or credited.
• If the value of the purchase exceeds the amount of the voucher, the difference can be paid using one of the accepted payment methods.
  
  

• Gift vouchers cannot be combined with other discount codes, promotions or special initiatives, unless otherwise indicated by JolieFashionStore.it.
  
  

• Gift cards are non-refundable, cannot be exchanged for cash, or reloaded.
• In case of loss, theft, or unauthorized use, JolieFashionStore.it will not be responsible and will not be able to issue a duplicate.
  
  

• If a purchase paid for (in whole or in part) with a gift voucher is returned, the refund will be made by issuing a new gift voucher, valid for the remainder of the original voucher's validity.
  
  

• Gift Cards are for personal use only and may not be resold or transferred for commercial purposes without written permission from JolieFashionStore.it.
• Use of the voucher implies full acceptance of these Terms and Conditions.

Payment Methods

1. Payment security
   JolieFashionStore.it uses the latest digital technologies to ensure that all payment data is treated with the highest standards of security, protection and encrypted processing.
   
   
2. Payment methods available
   You can choose between different payment channels, depending on your needs:
   
   

• Credit cards (Maestro, Visa, Mastercard, American Express, Postepay)
• PayPal
• PayPal – Pay in 3 installments
• Klarna – Pay in 3 installments
• Bank transfer
• Mark (only in Italy, with additional cost of €14.99)
  
  

Limitations of liability

JolieFashionStore.it is committed to providing the best possible service, but cannot be held responsible for any disruptions, delays, or inability to perform the contract resulting from force majeure or unforeseeable circumstances beyond its control (such as, but not limited to: strikes, natural events, disasters, technical failures, interruptions in transport services or internet connections, or measures by the competent authorities).

The company assumes no responsibility for improper, non-compliant, or otherwise non-intended use of products purchased on the site. Customers are therefore required to always verify the product's conformity with their needs and follow the instructions for use and maintenance.

Safe purchase

At JolieFashionStore, your safety is our top priority. We want to offer you an online shopping experience in a secure, reliable, and transparent environment.

All payment systems available on our site rely on certified gateways (PayPal, Pay.nl, Klarna) that adopt the highest standards of protection of sensitive data, with advanced encryption technologies (no less than 128 bit).

This means that every transaction is processed safely, confidentially, and securely, so you can shop on JolieFashionStore.it with complete peace of mind.